FAQs - Anthrax Paintball
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Usefull info

HOW TO ORDER ?

 

Decided you want to have your own custom paintball clothing? Here are the simple steps you have to follow:

 

- Choose one of our jersey styles.

- Contact Anthrax design department by email, phone  or Skype. In case you want to create your own design, we will supply you with the needed templates.

- Explain to us every idea you have about your jersey and your preferred colors.

- E-mail us every logo you want to be on the jersey including team logo and sponsor logos. Major paintball brands logos can be added by our designers.

- Study our sizing charts and prepare a list of sizes, players names and numbers.

- Supply us with a delivery address.

- Study the order review that we will send you and arrange the payment.

 

HOW TO PAY?

 

Worried about the way you will submit your payment? Dont be! You can pay your order by bank transfer or Paypal. In any case, you will receive an order review stating the total cost of your order and all the information for you to make the payment.

In order to start the process of the design and manufacture of a custom jersey, we need you to confirm your order by payment.

An advance payment of 150 Eur  is needed in order to have our designers prepare a design for you. After we produce the design that you desire, we are ready to move to the production phase. All orders must be 100% payed before production begins.

In case you dont have a Paypal account you can create it at www.paypal.com

HOW DO I SUBMIT MY OWN DESIGN?

In case you are familiar with digital design or just want to give it a shot, you can supply us with your own ready to print design.

Before starting your own design, contact our customer service in order to get the correct templates. Our staff will provide guidelines and advice on how to create your own unique design.

In order to be able to create your own design, you need to have access to design software like Adobe Photoshop, Adobe Illustrator, Corel Draw or similar software. Don't forget that your designs will have to be sent over to us in editable, layered format! Design files usually are quite big, so you can use any file sharing service, like www.wetransfer.com, to e-mail us your design!

Here is a checklist that you need to have in mind, before submitting your design. If your design doesn't follow the guidelines, you will have to fix it before submitting it. 

 

 

  1.  Your design file has to be a layered, editable design format. Files like .ai, .psd, and .pdf work best.

  2.  Your design file should not be in a rasterised file format. Designs submitted in .jpg, .png or similar rasterised format are not accepted.

  3.  Hand drawn or scanned documents are not accepted.

  4. The color mode of your design must be RGB. CMYK mode files are not accepted.

  5. Your design should not exceed 1 GB in size.

  6. The minimum resolution of your design should be 200 DPI and the size of our template should not be altered.

  7. The player names and numbers , for every player, need to be included in a separate layer each. 

  8. Each design should be submitted in a single file. For example submitting a separate design file for each players is not accepted.

 

 

Example of how a template looks like (attention , this is not an actual template) :

 

 

HOW LONG IS THE PRODUCTION TIME?

 

STANDARD PRODUCTION

 

In Anthrax we take great pride in our quick production and delivery times. The design process takes between 7 to 10 working days. After the design is finalised the manufacturing process begins that takes another 12 working days. After quality inspection the jerseys are ready to ship to every part of the world. We ship our products through TNT express delivery. This service will reach everywhere in the world within 3 days, while it needs only 1 day to reach major European cities.

 

EXPRESS PRODUCTION

 

In case you are in a great hurry you can request an express delivery. In express delivery, we will try and get the whole process done for you within or less than 10 working days. This comes at no extra cost for you but it depends on our production schedule. So if you need it just ask for it!

 

HOW WILL THE PRODUCTS BE SHIPPED?

 

Anthrax products ship to every part of the paintball world! For your shipping needs, we offer 2 different delivery methods:

- Standard post. This choise will not kill your wallet and will deliver your package in a week or so! Delivery times may vary though, for distant parts of the world!

- Express delivery. This service ensures delivery within one to three days to every part of the world. The shipping cost will be calculated (calculation based on order weight and location ) before your order goes out and you will be informed about out it. As soon as your order ships, you will receive a tracking number so that you can monitor online the process of the delivery!

 

Our staff will gladly offer information and advice regarding customs control and import regulations of the country where you want the goods delivered.

 

Design & Customisation Process

 

Anthrax offers a fast and professional design service.

In case you don't have the time or the software to design your own clothing, we can do it for you. Our design department will need a short description of how you want your products to look like.We will also need your team logo in the highest resolution possible along with any sponsor logos you need to be on the clothing.

The design service package  fee is  150 Euros.  Customers that purchase a design package are entitled to the  design of any other product of our catalogue (only after they confirm their order on the items that they want to be designed).  Customers will need to select a specific product for the initial design.  Once the initial design is finalised, the rest of the products will be designed with a matching design (based on the initial design). Please note that our artists will create a unique custom design, based on images drawn from large data image galleries. Designs that require hand drawing, 3d rendering or other forms of art, are beyond the scope of this service .

The design process requires about ten working days for the first draft. Before finalizing the design, you will have plenty of chances to review it and make any changes according to your taste. Every change request will be completed within 2-3 working days. There is no limit to the times you can ask for corrections. We also offer a logo design service that costs 75 euros.

The following chart will help you understand the design and customization process.

 

 

Anthrax sizes are designed to fit perfectly the needs of every player. We produce all sizes, from infant size to 5XL. Our standard sizes can be found below. If you need a size that is not included in these charts don't hesitate to contact us and we will prepare a custom size for you and according to your directions.

Difference in size between Brigante and the new Ultra Pro Series:

You can easily notice a difference in size between the Brigante series and the Ultra Pro series. The Brigante is designed to have a loose, oversized fit, while the new Ultra pro series has a standard fit. That is the reason for the difference in the size charts. If you already own a Brigante jersey and know your size, we strongly recommend ordering the same size when moving to the Ultra pro series jersey. For the sizing on the rest of our products, please consult our sizecharts in each product details.

SHIPPING

 

ANTHRAX PRODUCTS SHIP TO EVERY PART OF THE  WORLD!

 

For your shipping needs, we offer 2 different delivery methods:

 

- Standard post. This choise will not kill your wallet and will deliver your package in a week or so! Delivery times may vary though, for distant parts of the world!

 

- Express delivery. This service ensures delivery within one to three days to every part of the world. The shipping cost will be calculated (calculation based on order weight and location )before your order goes out and you will be informed about out it. As soon as your order ships, you will receive a tracking number so that you can monitor online the process of the delivery!

 

Our staff will gladly offer information and advice regarding customs control and import regulations of the country where you want the goods delivered.

 

All of the above stated delivery times are indicated by our affiliated shipping agents. Anthrax cannot guarantee these shipping times, nor is responsible for delays in delivery by the shipping companies.

 

Returns Policy

All items are guaranteed to be brand new and should reach you in perfect condition . We will only replace items that are defective or sent in error. Returns of faulty items are accepted within 14 days of delivery. The shipping fees of the returned item(s) is covered by the customer, while the shipping fees of the replacement item(s) is covered by our company. Returns of non faulty items are subject to review.

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