The website www.anthraxpaintball.com includes an electronic shop, which is the online presence of the company of Konstantinos Papapanagiotou under the distinctive title ‘ANTHRAX’ (Tax Identification Number: 119044233, Z' Public Tax Office of Thessaloniki)). The company’s registered office is located in Neo Rysio, Thessaloniki (Post Code: 57001. Tel.: +30 23920 72063)
Anthrax endeavours to provide a first-class customer service on a daily basis. The creation of this particular e-shop signifies the beginning of an advanced form of communication between the company and its customers. In addition, this e-shop is intended for all internet users who wish not only to receive direct information on the company's products but also to complete a purchase through the e-shop, by means of distance online order, provided that the company has sufficient stock.
‘ANTHRAX’ aims to the direct and satisfactory customer service operating constantly in a responsible manner on the course of its business activity and developing trust between the company and its customers.
The present terms fully comply with the current European and Greek legislation; users acknowledge the company’s right to modify any provisions of the present terms to the extent that such modification would neither affect legally binding obligations of either party nor affect any accomplished situations.
Website users acknowledge they have read the present terms, agree with them and undertake to comply with them.
We feel we have the obligation to keep our customers always informed and secured. For this reason, we would like to inform our e-shop customers on the following topics:
A. PERSONAL DATA PROTECTION
In order to perform any transaction through the ‘ANTHRAX’ e-shop’ and to make any order of the company’s products, you will be asked to provide some personal data. When you place an order, you will be asked to provide your full name and surname, the address for the delivery of products, your landline number (or whichever phone number you specify), your email address and, in case you choose to use your credit card as a payment method, you will be asked to provide the card number, its expiry date as well as the 3-digit security code of your card.
Our company shall process these data in accordance with article 7Α par. 1 (b) of Law 2472/1997, in order to complete the order placed by our customers and shall in no way disclose, publish or sell these data to any third parties, except in case a legal procedure regarding the lifting of confidentiality is initiated (L. 2225/1994) or according to other obligations arising from the national implementation of Directive 24/2006.
Your personal data shall be disclosed to the relevant bank (i.e. the credit card numberin order to complete the payment transaction.
The www.anthraxpaintball.com website uses the QuickSSL certificate protocol of GeoTrust Company for safe online business transactions. In this way, all credit card information is encrypted so that it may not be read or changed while transferred in the Internet.
QuickSSL (Secure Sockets Layer) Certificate protocol is now a global Internet standard for the certification of websites to Internet users and for the encryption of data between Internet users and web servers. An SSL encrypted communication requires all information interchanged between a customer and a server to be encrypted by the sender’s software and to be decoded by the recipient’s software; in this way, personal data are protected while transferred in the Internet. Furthermore, all information sent via SSL protocol is protected by a mechanism that automatically verifies if such data have been changed while transferred.
DATA PROTECTION: The photographers or artists creating and submiting unique copyrighted works, according to provision 2§1 of the Berne Convention, article 2§1 Law 2121/1993 as in force and according to Directive 93/98 EC, have agreed to transfer automatically (according to article 32 § 2 Law 2121/93 as in force) to the ‘Company’ the economic interest and the whole of the rights and benefits deriving from each photograph they create and have accepted that the ‘Company’ shall have the unconditional right to fully exploit the specific works. In addition, the ‘Company’ reserves the right to modify, reproduce, incorporate and propagate the works during the whole of the duration of the company (pursuant to Article 9 of the WIPO Copyright Treaty which was ratified by Greece with Law 3184/2003- Greek Government Gazette Issue A΄ 228/26.09.2003, article 12 of the TRIPS Agreement on Trade-Related Aspects of Intellectual Property Rights which was ratified by Greece with Law 2290/1995-Greek Government Gazette Issue A΄ 28, as well as article 6 of the Council Directive 93/98/EEC.
C. INTELLECTUAL PROPERTY RIGHTS
Rights on intellectual property and trademarks
The overall design, the texts, the graphic design elements, the selection and the settings of the website are assets of ANTHRAX Company and are copyrighted. All rights reserved every text or illustration that bears the ANTHRAX logo is either trademark or registered trademark and is used herein upon permission granted by their respective owners.
D. ITEMS OFFERED
Product features and other details are available online and you can find any related information by following the search guide provided in our websites and by clicking on the name/code of the relevant product.
E. ORDER OF PRODUCTS AND CONSUMER PROTECTION
Orders placed through the online shop constitute a remote sales agreement governed by the legal framework of Law 2251/1994 as amended and enforced.
The user is entitled to conclude a valid order through the online shop provided he/she is a capable person according to the Greek Civil Code (i.e. he/she is 18 years old or over and not under judicial guardianship with regard to entering into sales agreements). Representatives of legal entities may also place orders. The Company reserves the right to claim from the supervisor or guardian any order made by persons legally disqualified to contract.
PROCEDURE FOR PLACING AN ORDER THROUGH OUR ONLINE SHOP:
In order to place an order the following are required:
(a) completing the relevant form by providing all information necessary in order to conclude the sales contract,
To make the transactions easier and to serve all our customers that wish to use our online shop, www.anthraxpaintball.com offers alternative payment methods:
Using your PayPal account
By bank money transfer
By charging your credit card through the Piraeus Bank website. The website www.anthraxpaintball.com has taken all the necessary measures regarding the security of the transactions made through your credit card and all the holders of credit cards are subject to validity checks.
It is important that you accurately submit your contact telephone number and a valid email address.
Through the website, prior to the completion and submission of the relevant order, the consumer is informed by the Company on: the identity and address of the supplier, the essential characteristics of the product, the price, the quantity and the transfer fees, the method of payment and delivery, the duration of the order, the price or the current offer, the right to cancel the order.
By sending the order form, the consumer receives an electronic copy of his order, which he can save.
All prices shown under the relevant lists of each product include VAT (23%); www.anthraxpaintball.com reserves the right to change prices without notice to the consumers.
NOTE: Non EU-Customers shall be subject to any charges that may arise from exchange rate differences, customs clearances, etc., for which our company shall bear no liability.
F. METHOD -TIME - COST OF DELIVERY
The customer has the option to chose the method of delivery, either through the Greek Post Office service (ELTA) which may take between 3 to 30 working days (depending on the location of the delivery), or through TNT (courier) company which may take between 1 to 5 working days. The delivery costs vary depending on the location and the weight of the parcel sent, whilst the customer is notified regarding the exact costs at the time that the order is placed and before the order is complete, having in this way the opportunity to cancel it if he/she does not agree with the delivery costs.
F. CONSUMER’S RIGHTS
CANCELLING AN ORDER
In case you wish to cancel your order please keep in mind that the cancellation will be accepted within 1 hour from the order completion.
Beyond that point no cancellation will be accepted.
RETURNING AN ORDER
The customer holds the right to return the order, in whole or in part, without stating any reasons within fourteen (14) working days, without any incurring costs other than return fees. This period starts from the day the products were received. In case the reason for returning the products is due to a mistake on behalf of the company (defective product) we are liable to pay the return fees.
In order to exercise this right, the consumer needs complete and send the relevant ‘return form’ which can be found here. The customer is obliged to return the product in the perfect condition in which they received it, i.e. without breaking the seal of the package and ensuring that all special tags of the product have not been removed. In addition, together with the submission of the withdrawal form, the customer must also include the payment receipt. Return shall be accepted solely upon approval on behalf of the company taken the above mentioned terms have been kept.
In case of a return of a product, and depending on both the method you chose to pay your order and the way such product would be returned, refund of payment shall be concluded within 7 days from the date we shall receive the product. If the reason for returning a product lies with a company's error (defective product), ANTHRAX accepts the courier with the returned product at the company’s own expense , provided that the company has been notified of the cost of the return fees in advance.
If customers wish to return an order where it is not the company's fault (withdrawal within 14 days), then they shall bear the relevant courier cost. When you send us a product back, our company will receive it within 1-5 working days, for returns within Greece, via TNT couriers. In case you choose another courier service we cannot guarantee any delivery times regarding the products you wish to return. As soon as we receive the returned product, we shall process your request and notify you via e-mail about the processing. In an attempt to provide the best possible customer service, ANTHRAX enables you to submit online any complaint by filling in the relevant contact form that you can find here.
IT EXPRESSLY NOTED THAT ALL THE ABOVEMENTIONED TERMS APPLY TO READY-TO-BE-DELIVERED PRODUCTS AND NOT THOSE THAT ARE SPECIALLY MADE TO ORDER FOR THE CUSTOMER (CUSTOMIZED PRODUCTS)
REGARDING THE CUSTOMIZED PRODUCTS PLEASE NOTE THAT THEY CANNOT BE RETURNED WITHIN 14 DAYS, UNLESS THE RETURN IS JUSTIFIED BY A DEFECT.
RIGHT OF REPLACEMENT
The company cannot provide replacement service. In case consumers wish to change any product, they need to return such product to the company and make a new order. If the reason for returning a product is due to a company's error (i.e. defective product), and the return takes place within 30 days, then the company shall bear the relevant return cost. In any other case, the return cost shall exclusively burden the customer. (Options for return: a) crediting of an account b) refund of money).
DETAILED GUIDE ON PRODUCT RETURNS
As a necessary condition, the product shall be in its initial package and in the same perfect condition in which you received it, together with the relevant payment receipt, including the product’s special signs (tags).
When returning an item, you need to fill in and send us the “return form” that you can find here within the exclusive time-limit of fourteen (14) days. (AND ACCORDING TO THE ABOVE MENTIONED SPECIAL TERM FOR CUSTOMIZED PRODUCTS)
Please note: All products returned to the ANTHRAX’s storage room undergo meticulous quality control.
For your own convenience, it is recommended to check carefully your order upon delivery and the condition of the sold product, as well as to check if the product’s package is intact so as to detect any apparent faults. In case a fault is detected in a returned product during quality control, the company undertakes to contact consumers in order to resolve the issue.
In case you wish to return any purchased products, you need to send the products to be returned to the following address:
1h Odos Tagaradon, Neo Risio, Post code: 57001
Tel.: +30 23920 72063
Force majeure: If, due to force majeure (i.e. adverse weather conditions, strikes, etc.), we fail to deliver you the products within the set time-limit, we will contact you through e-mail . ANTHRAX shall not be liable for any situation arising without its fault and shall do whatever is humanly possible for your best service.
Modification of terms: The website www.anthraxpaintball.com reserves the right to modify or renew the terms and conditions regarding transactions. The company undertakes to update the present text for any modification of or addition to the terms.